Contents

Introduction

Purpose：①Torespect users’ dignity, cultivate with trust and peaceful mind, acquire satisfactory and inspired manner and etiquette
Purpose：②To learn manners and etiquette under different occasions

Chapter1 : Why manner is necessary in nursing care facilities

Section 1 : Whatnursing care facilities should aim for
Section 2 : Awareness required for nursing care workers
Section 3 : Communication and teamwork among nursing care workers
Section 4 : Whyetiquette is necessary

Chapter 2 : Hospitality of nursing care

Section 1 : Basic of hospitality
Section 2 : Impressions given to users
Section 3 : Five engagements

Chapter 3 : Social manners of nursing care

Section 1 : Etiquettefora nursing care worker
Section 2 : Deportment& gestures
Section 3 : Basic of grooming
Section 4 : Reliable usage of honorifics
Section 5 : Reliableusage of words

Chapter 4 : Communication and response

Section 1 : Communication in the facilities
Section 2 : Telephoneconversations
Section 3 : Self-introduction and business card exchange

Chapter 5 : Hospitality

Section 1 : Necessarymanner and etiquette for hospitality
Section 2 : Way to interact with users
Section 3 : Hospitality and service

Chapter 6 : Revision and summary